Refund policy

Returns

We want you to love your NOORLARA purchase. We accept eligible returns requested within 14 days of delivery.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with all original tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, contact us at hello@noorlara.com. Returns must be approved before being sent back. Items returned without first requesting a return may not be accepted. Return instructions and the appropriate return address will be provided after your request is approved.

Damages and Issues

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged, or incorrect. Please include your order number and photographs of the issue so we can evaluate it and make it right.

Exceptions / Non-Returnable Items

Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags are not eligible for return. Items specifically marked as final sale cannot be returned. Gift cards are also non-returnable.

Exchanges

We do not currently offer direct exchanges. If you would like a different size, color, or item, you may return an eligible item and place a new order once your return has been accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect. Original shipping charges are non-refundable.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow your bank or card provider additional time to process and post the refund.

European Union Customers

If an order is shipped into the European Union, applicable consumer cancellation and return rights will apply as required by law.